Questions and Answers

  1. Do you have long-stay room rates?

    Monthly rates are available upon inquiry.

  2. Do you have airport pick-up service?

    Please visit Mactan-Cebu Airport Car Services. There are many transportation choices at the airport.

  3. How far away is your hotel from Waterfront Hotel?

    Crowne Garden Hotel is approx. 0.9 km or .56 mile from Waterfront Hotel and Casino (long driveway included). (Important – this the Waterfront in Cebu City, not the Waterfront in Mactan Island.) Walking would take 5-10 minutes, depending on your walking speed. By vehicle would take 1-2 minutes. Please be advised that jeepneys will not go into Waterfront’s (long) driveway. Please visit the Location page for maps.

  4. Do you have connecting rooms?

    Crowne Garden Hotel does not have connecting rooms. For multiple room reservations, the rooms are usually on the same floor and near to each other. Usually, they are next to each other or across to each other.

  5. Do you have non-smoking rooms?

    Public areas are no-smoking zones but hotel rooms are not separated into no-smoking and smoking rooms. CGH rooms are not carpeted so even if a room has been smoked in recently, it doesn't smell smokey after housekeeping have done their work.

    However, people’s sensitivity to smoke do vary so we recommend our non-smoking guests to request a room check (before actual check-in). Please also inform the staffer showing you rooms that you want a room which does not smell smokey. Thank you.

  6. Is Wi-Fi or Internet Access free?

    Wi-Fi cards are available for purchase in the lobby area. If you plan to log-in to the internet a lot, please consider purchasing a personal portable wireless internet system from either Globe or Smart. They are the biggest telecom companies in the Philippines. For more information, please visit Mobile Broadband Sticks in Cebu

  7. Is Early Check-in available? Is it an extra charge?

    Early Check-in is free as long as you check-in after 4:30am (hotel computer time). During reservation, please inform us that you want early check-in and at what time.

  8. Is Late Check-out available? Is it an extra charge?

    Regular Check-Out time is 12 (noon).
    Check-Out time can be extended to 1 pm without charge.
    Check-Out after 1 pm has a 50% late check-out charge.
    Check-Out after 4 pm has an extra night charge.

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