Bed Sheets and Linens
- Bed sheets and linens are always replaced at the end of every stay. The usual length of stay is 1-2 nights thus bed sheets and linens are usually replaced every 1-2 days or every other day.
- If a linen is stained, we ask that guests please inform us so that we can replace it. Thank you.
Check-In / Check-Out
- Regular Check-In Time is 2 pm. You can check-in earlier than 2 pm, but you may have to wait for a room to be vacated and cleaned. Please be advised that checking in before 4 am has an extra night charge.
- Regular Check-Out time is 12 (noon).
- Check-Out time can be extended to 1 pm without charge.
- Check-Out after 1 pm has a 50% late check-out charge.
- Check-Out after 4 pm has an extra night charge.
Child Policy
- Children 5 years old and below can stay in their parents’ room at no additional cost.
Credit Cards Accepted
- Amex, Visa, Euro/Mastercard, Diners, JCB
Every time Guest pays with Card, Guest have to Sign Charge Slips (in Triplicate)
- Because of the high incidence of card fraud in the Philippines, it is simply not a good idea to accept card payments if the card holder is not available to sign the charge slips.
Incidental Deposit
- At check-in, you may be asked to add 500 pesos for extras such as telephone calls, room service, laundry and ironing services, gift shop purchases, etc. This 500 pesos (minus extras, if any) is refunded at check-out.
Payment Policy
- Our payment policy is ‘pay-for-stay at check-in’. Please be advised that guests have to pay for their stay upon check-in (not at check-out). We understand that there are hotels who have the pay at check-out policy. As much as we would like to do the same, we cannot do so unless it is under special circumstances. Very few hotels in the Philippines will stay in business with a general pay at check-out policy.
Reservations
- We usually do not require advance payment for reservations, but no-deposit reservations are only held until 4 pm.
- Reserving 5 room nights and below usually do not require down payment.
- Reserving over 5 room nights may require down payment.
- Blocking a Function Room or the Grand Ballroom usually requires a down payment.
- Down payment is the cost of one-night stay for room reservations or 5000 pesos for reserving a function room or the Grand Ballroom. Down payment is non-refundable.